Was talking with my friends over lunch today we was at the topic of what happen of the emergency number were to change to IVR instead of the normal officers that will talk to us
will be like.
one of my friends suggest smth like this,
Thank you for calling the emergency service for english press 1 and chinese 2 and malay 3 indian 4

For fire and rescue please press 1
For security based report please press 2
For power supply and utilities please press 3
so my friends said lets say if we were to press 1
and the respond will be this

For fire press 1
For rescue press 2
For 1st aid or ambulance press 3

so my friends said lets say if we were to press 3
and the respond will be this

For emergency press 1
For non-emergency press 2

so my friends said lets say if we were to press 1
and the respond will be this

For Stroke press 1
For Fainting case press 2
For Asmtha press 3
For serious bleeding press 4
For car accident press 5
For household accident press 6
If above choices is not applicable press 0 to speak to our Officers

so my friends said lets say if we were to press 0
and the respond will be this

All of our officers are currently on hold at the moment,your call is impt to us please hold on the line our next online officers will take ur calls soon, if it is too late kindly press hex and hang up

So after all that my friends and i laughing like hell as u can see that by the time the person were to talk to the officers it will be too late already. so u all call see that whenever u were to dial a emergency service hotline the officers will pick up the calls asap.

unless u are dialing a IVR call for a service then u will have to wait till for mins or even up to 1/2 hr to get through during the peak hrs,as all agent are answering the calls.

to all cust out there please do not scream and shout when the agents answer ur call or are unable to help u solve ur problems. because the agents have done and tried their best to help u already.

But sometime it is ready due to the 3rd party software/hardware tat is giving the problem there is nth that the agents or the service provider can do.
those agent have to meet their hourly call stats too.

like for examples if the agent t/s with for 1/2hr then the agent will have 1/2 less to hit their call stats if they have not hit so please not scream and shout at them.
instead u all should thank them for assistance to help u solve your problem. and not complain about the service or etc.

ok a random quote from mi agian
"Leadership is the art of getting someone else to do something you want done because he wants to do it."
--Dwight D Eisenhower
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