Was talking with my friends over lunch today we was at the topic of what happen of the emergency number were to change to IVR instead of the normal officers that will talk to us
will be like.
one of my friends suggest smth like this,
Thank you for calling the emergency service for english press 1 and chinese 2 and malay 3 indian 4

For fire and rescue please press 1
For security based report please press 2
For power supply and utilities please press 3
so my friends said lets say if we were to press 1
and the respond will be this

For fire press 1
For rescue press 2
For 1st aid or ambulance press 3

so my friends said lets say if we were to press 3
and the respond will be this

For emergency press 1
For non-emergency press 2

so my friends said lets say if we were to press 1
and the respond will be this

For Stroke press 1
For Fainting case press 2
For Asmtha press 3
For serious bleeding press 4
For car accident press 5
For household accident press 6
If above choices is not applicable press 0 to speak to our Officers

so my friends said lets say if we were to press 0
and the respond will be this

All of our officers are currently on hold at the moment,your call is impt to us please hold on the line our next online officers will take ur calls soon, if it is too late kindly press hex and hang up

So after all that my friends and i laughing like hell as u can see that by the time the person were to talk to the officers it will be too late already. so u all call see that whenever u were to dial a emergency service hotline the officers will pick up the calls asap.

unless u are dialing a IVR call for a service then u will have to wait till for mins or even up to 1/2 hr to get through during the peak hrs,as all agent are answering the calls.

to all cust out there please do not scream and shout when the agents answer ur call or are unable to help u solve ur problems. because the agents have done and tried their best to help u already.

But sometime it is ready due to the 3rd party software/hardware tat is giving the problem there is nth that the agents or the service provider can do.
those agent have to meet their hourly call stats too.

like for examples if the agent t/s with for 1/2hr then the agent will have 1/2 less to hit their call stats if they have not hit so please not scream and shout at them.
instead u all should thank them for assistance to help u solve your problem. and not complain about the service or etc.

ok a random quote from mi agian
"Leadership is the art of getting someone else to do something you want done because he wants to do it."
--Dwight D Eisenhower
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[ALL THE CONTENTS ABOVE THAT HAVE BEEN PUBLISH OUT IS ALL FROM MY PERSONAL POINT OF VIEW SHOULD ANYONE OUT THERE STRONGLY DISAGREE WITH MY COMMENTS OR STATEMENTS PLEASE FEEL FREE CLICK ON THE RED X ON THE TOP RIGHT SIDE
THANKS
REGARDS,
JASONFAT ]

OMG today at work every yhing did not went well for mi

1st thing 2nd call i tio dispute from cust for at least 1hr

2nd follow by cust calling in wanting to dispute with me over DV line, but heng i check in system and there is still sub in the system so cust gave mi 1 number to call up and trouble shoot with another person BUT the number the cust was not able to go through, so i can expect a complain from a cust liao

3rd a cust that i have handle prev cannot be contacted no matter what mtd i try so the case wil be rotting in my Q till the cust call back in

4th is today my call stats totally chui till i dun dare to see liao

5th the call waiting is always in RED

sianation so u guys can see how bad i got today from the start of work hiaz ... ...
and not because MSN got OT so till now i still unable to use the msn to chat so i m so bloody sian !!!!!
today can say it is a day with quite a number of OTs

ps ar some of the term that i have use in the sentence is in my working jargons if u dun understand kindly consult mi thanks :D

let me end it off with a quote agian :D

"Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity." GENERAL GEORGE S. PATTON, JR.

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[ALL THE CONTENTS ABOVE THAT HAVE BEEN PUBLISH OUT IS ALL FROM MY PERSONAL POINT OF VIEW SHOULD ANYONE OUT THERE STRONGLY DISAGREE WITH MY COMMENTS OR STATEMENTS PLEASE FEEL FREE CLICK ON THE RED X ON THE TOP RIGHT SIDE
THANKS
REGARDS,
JASONFAT ]

Now i really understand the term of rotting at home, so many days after my school term ends today is a day that i m off from work, no appointment or what so ever in my timetable.
so the whole half of the day is spend sleeping till 12noon where i woke up from my wonderland, eat brunch,stare at com for a few hours realize that i got nth to do at my com but just browsing through web and msning.

so got up and went JP to buy 2 pc game by the name Conflict denied ops & boiling point.
those 2 game costed mi about $70 plus man, but is it all worth it as the 1st game is a pretty new game on shelf and the graphics and sound it wonderful ! of course with a price tag of $61 dollars
and the other OMG a vintage game with those classic GTA type of game,but cost mi only less then $10 so wat to expect man. not really nice as compare to the 1st game that i mention earlier.

ok la let mi end off the post by a quote as usual, this time round it is about learning
"Learning is not attained by chance, it must be sought for with ardor and attended to with diligence."

Abigail Adams (1744 - 1818)

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[ALL THE CONTENTS ABOVE THAT HAVE BEEN PUBLISH OUT IS ALL FROM MY PERSONAL POINT OF VIEW SHOULD ANYONE OUT THERE STRONGLY DISAGREE WITH MY COMMENTS OR STATEMENTS PLEASE FEEL FREE CLICK ON THE RED X ON THE TOP RIGHT SIDE
THANKS
REGARDS,
JASONFAT ]

right now looking through my computer running through my hard disk, then i found out that i have done up alot of past presentation,videos and even websites and forums,some of them have even won awards from interclass competitions.

let mi share with u guy out there of my creation
the video that have com in 1st in interclass com -




Another video that i have done for a competition but is nv made it after the prelims





this is the slide show that my team and i have done for my class to show thanks to all the teachers/mentors that have gone the extra mile to help us in our 5 year of education.


Online Videos by Veoh.com
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[ALL THE CONTENTS ABOVE THAT HAVE BEEN PUBLISH OUT IS ALL FROM MY PERSONAL POINT OF VIEW SHOULD ANYONE OUT THERE STRONGLY DISAGREE WITH MY COMMENTS OR STATEMENTS PLEASE FEEL FREE CLICK ON THE RED X ON THE TOP RIGHT SIDE
THANKS
REGARDS,
JASONFAT ]

was browsing through the web and i saw this very interesting story and also it seem to be the one that my squad and i miss during one of the life-skills lesson during the instructor course,
now i am sharing it with u all how u guys can get the hidden meaning about the story...

Story of the egg, carrot and coffee beans.

A young woman went to her mother and told her about her life and how things were so hard for her. She did not know how she was going to make it and wanted to give up. She was tired of fighting and struggling. It seemed as one problem was solved a new one arose.

Her mother took her to the kitchen. She filled three pots with water. In the first, she placed carrots, in the second she placed eggs and the last, ground coffee beans. She let them sit and boil without saying a word. In about twenty minutes she turned off the burners. She fished the carrots out and placed them in a bowl. She pulled the eggs out and placed them in a bowl. Then she ladled the coffee out and placed it in a bowl. Turning to her daughter, she asked, "Tell me what do you see?"

"Carrots, eggs, and coffee," she replied.

She brought her closer and asked her to feel the carrots. The daughter did and noted that they were soft.

She then asked her to take an egg and break it. After pulling off the shell, she observed the hard-boiled egg.

Finally, she asked her to sip the coffee. The daughter smiled, as she tasted its rich aroma. The daughter then asked. "What's the point, mother?" Her mother explained that each of these objects had faced the same adversity - boiling water - but each reacted differently. The carrot went in strong, hard and unrelenting. However after being subjected to the boiling water, it softened and became weak.

The egg had been fragile. Its thin outer shell had protected its liquid interior. But, after sitting through the boiling water, its inside became hardened.

The ground coffee beans were unique, however. After they were in the boiling water they had changed the water.

"Which are you?" she asked her daughter. "When adversity knocks on your door, how do you respond? Are you a carrot, an egg, or a coffee bean?"

Think of this: Which am I?

Am I the carrot that seems strong, but with pain and adversity, do I wilt and become soft and lose my strength?

Am I the egg that starts with a malleable heart, but changes with the heat? Did I have a fluid spirit, but after a death, a breakup, a financial hardship or some other trial, have I become hardened and stiff? Does my shell look the same, but on the inside am I bitter and tough with a stiff spirit and a hardened heart?

Or am I like the coffee bean? The bean actually changes the hot water, the very circumstance that brings the pain. When the water gets hot, it releases the fragrance and flavor. If you are like the bean, when things are at their worst, you get better and change the situation around you. When the hours are the darkest and trials are their greatest, do you elevate to another level?

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[ALL THE CONTENTS ABOVE THAT HAVE BEEN PUBLISH OUT IS ALL FROM MY PERSONAL POINT OF VIEW SHOULD ANYONE OUT THERE STRONGLY DISAGREE WITH MY COMMENTS OR STATEMENTS PLEASE FEEL FREE CLICK ON THE RED X ON THE TOP RIGHT SIDE
THANKS
REGARDS,
JASONFAT ]

Suddenly got this very special urge to start blogging after so much that have been happening around me.

As i just dun understand now days how people think, U obviously know that it is going to be a bad and a stupid choice and you guys still want to went and proceed to do it... hiaz

hey you guys wake up can ???
even if u want to be hero can u please find a better place and time to be ?
why do u want to do such thing at such times.
why why why ! ! !
U think this is heroism ? let mi tell u this is stupidity and it will neither make u a hero instead it made u into a panda ! (ying siong pian guo xiong).

ok la i have said my piece of my mind and what that i have in my mind .
hiaz... ...

let mi end my post off with a quote: "Show me a hero and I will write you a tragedy."
--F. Scott Fitzgerald
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[ALL THE CONTENTS ABOVE THAT HAVE BEEN PUBLISH OUT IS ALL FROM MY PERSONAL POINT OF VIEW SHOULD ANYONE OUT THERE STRONGLY DISAGREE WITH MY COMMENTS OR STATEMENTS PLEASE FEEL FREE CLICK ON THE RED X ON THE TOP RIGHT SIDE
THANKS
REGARDS,
JASONFAT]